Terms Of Service
Terms Of Service
Acceptances of terms by scheduling a cleaning service with Mandy's House Cleaning & Dog Walking Services LLC, you agree to these terms of service. If you do not agree, please do not use our services.
✨ Initial Deep Cleans & Recommendations
initial Reset Requirements:
Properties requiring a complete reset—including homes not professionally cleaned recently or those with heavy buildup—must begin with a 4 to 7-hour initial deep cleaning block.
Maintenance Limits: Standard 2 to 3-hour blocks are strictly for routine maintenance and cannot accommodate heavy restoration.
Condition Assessment: We evaluate the property upon arrival. If a home requires more time than reserved to meet our professional standards, we will advise you on the additional hourly blocks required to complete the service.
Routine Limitations: If a client opts to skip the recommended initial deep clean and books a standard recurring block instead, we operate strictly within the allotted time limit. We are not responsible for areas left untouched or uncleaned due to insufficient time blocks.
Services Offered (Select Your Time Block)
All professional cleaning services—including Weekly Upkeep, Biweekly Maintenance, Monthly Details, and One-Time Deep Cleans/Move-In Resets—are customized to your needs and filled strictly by the hourly time blocks below:
2 Hour Essential Refresh: Best for quick weekly or biweekly maintenance in smaller spaces or high-traffic areas.
3 Hour Full Home Polish: Our most popular choice for standard biweekly or monthly upkeep across the whole home.
4Hour Half Day Detail: Ideal for monthly maintenance on larger homes, or a thorough first-time deep clean for standard spaces.
5 Hour Premium Overhaul: Recommended for large property upkeep, heavy-duty initial deep cleaning, or move-in/move-out resets.
6 Hour Complete Restoration: Best for large properties needing heavy detailed cleaning or a thorough top-to-bottom deep clean reset.
7 Hour Full Estate Package: Maximum time block for massive properties, extreme deep cleaning, or detailed seasonal restoration.
📋 SERVICE AGREEMENT & PAYMENT AUTHORIZATION1. FINANCIAL AGREEMENT & HOURLY STRUCTURE
By signing this document, you confirm that you have read, understood, and agree to our complete Terms of Service. You acknowledge and agree to the total balance listed for your selected hourly time block, including all applicable service fees and state/local taxes. You agree that rates are based strictly on the time block reserved. Requests for a reduced scope of work during the service (e.g., skipping certain rooms or the kitchen) do not reduce the final, non-negotiable price of the booked block.
BOOKING DEPOSIT & BALANCE PAYMENT AUTHORIZATION
$50.00 Booking Deposit: To secure and lock in your scheduled time block, a strict $50.00 non-refundable booking deposit is required at the time of booking. This deposit will be credited directly toward your total cleaning balance.Remaining Balance: The remaining balance of your service is due immediately upon completion of the time block.
Online Payment Only: For business security, we do not accept cash or check payments for service balances. By signing, you authorize Mandy's House Cleaning & Dog Walking Service LLC to securely charge the credit card on file for the booking deposit and the remaining balance immediately upon service completion, including any late payment fees or late cancellation fees. (Note: Optional cash tips for excellent service are gladly accepted.)
RIGHT OF ENTRY & ACCESS
You grant Mandy's House Cleaning & Dog Walking Service LLC permission to enter the property to perform services whether you are home or away. If you are away, you agree to provide secure access (keypad code, lockbox, etc.) and authorize our team to enter and work unattended.
APPOINTMENT, ESTIMATE APPROVAL & CANCELLATION POLICY
Estimate Approval Requirement: All digital estimates must be officially approved by the client through the app. We cannot and will not show up for any scheduled service until the estimate is fully approved.Confirmation & Cancellations: You must reply "YES" to our automated text reminder to confirm your slot. Unconfirmed appointments will be automatically cancelled by 4:00 PM the day prior to service.48-Hour Notice: Because we reserve this specific block of time exclusively for your home, any cancellations or rescheduling requests must be made at least 48 hours in advance to avoid losing your deposit and incurring an additional $50.00 late cancellation fee. If we arrive at an approved appointment and cannot gain entry, a $100.00 No-Show Fee will be automatically added to your account and invoiced.
WORKSPACE SAFETY & PROPERTY CONDITION We maintain a strictly professional, respectful, and safe working environment. We reserve the right to immediately terminate an active time block and leave the premises without a refund if our team encounters unsafe environments, inappropriate behavior, or violations of personal and professional boundaries. Furthermore, we treat your property with care but are not responsible for pre-existing wear and tear, aged materials, permanent stains, or damage resulting from the underlying condition of the property.
WORK AUTHORIZATION & TERMS ACCEPTANCE By signing below, you authorize the work listed in this estimate and state that you fully agree to all policies and Terms of Service outlined above. All services will be performed in a professional, workmanlike manner within the boundaries of the specific hourly time block reserved.
Price and Additional Charges
Hourly Base Rates: The base rate for your selected hourly time block is final and non-negotiable.
Recurring Bookings: Scheduled recurring time blocks are locked into our calendar at the final, non-negotiable price specified upon booking.
Extra Tasks & Unexpected Scope: Any requests for additional tasks or rooms that require extending your booked time block will result in added hourly charges. These rates are final and non-negotiable.
Taxes: All prices are exclusive of applicable taxes, which will be added where required by law.
Consistency Enforcement: To maintain absolute pricing consistency and fairness for all clients, any and all requests for price adjustments or custom discounts will be
📅 Scheduling & Cancellations Online Booking Requirement:
All appointments must be scheduled, confirmed, and secured with a credit card on file via our Housecall Pro booking app.
48-Hour Cancellation Policy: Cancellations or rescheduling requests must be made at least 48 hours in advance to avoid a $50.00 late cancellation fee.
Company Rescheduling Rights: We reserve the right to reschedule appointments due to unforeseen circumstances, severe weather, or emergencies.
💰 Pricing & Time-Block Billing Structure Minimum Booking Requirement:
All services are subject to a strict 2-hour minimum time block. We do not accept appointments below this duration.
No Reduction for Size or Scope: The price of your selected hourly time block is fixed and non-negotiable. If you request a reduced scope of work during your slot (e.g., skipping certain rooms or the kitchen), the full price of the booked time block remains in effect. Any unused time will be redirected toward intensive deep detailing of other spaces.
Extended Hourly Rate: If a job requires more time than originally reserved and you authorize an extension, additional labor is billed at a flat rate of $50.00 per hour, calculated in 30-minute increments.
Inclusive Pricing: Your hourly package rate completely covers the cost of travel within the primary Albuquerque area, active business licensing, comprehensive commercial liability insurance, and professional cleaning agents.
💳 Payment Terms & Policies Accepted Payment Methods:
Payments are processed securely via credit card directly through the HouseCall Pro app online booking link.
No Cash, Checks, or In-Person Invoicing for Balances:
For business security and automated tracking, we do not accept cash, checks, or in-person card swiping for service balances.
All appointments must be secured and paid online through the app link.
(Note: Optional cash tips for excellent service are gladly accepted!)
Late Payment Fee: Any invoice balances not successfully cleared online by the completion of service will automatically incur a $50.00 late fee.
Anti- Fraud and Scam Policy
No tolerance for fraud: Any attempt to defraud, scam, or deceive our business, including providing false information, using a stolen payment method, or initiating unauthorized chargebacks, is strictly prohibited.
Deposit requirements: All bookings require a nonrefundable deposit to confirm the appointment failure to pay the deposit or attempts to bypass this requirement will result in immediate cancelation.
Verification rights: we reserve the right to verify the identity and payment information of any client. Bookings may be refused or canceled if any fraudulent activity or suspicious activity is detected.
Chargebacks and payment disputes:
Unauthorized chargebacks or payment disputes will be treated as fraud. We reserve the right to pursue legal action and recover all costs associated with such disputes.
Right to refuse or terminate service:
We may refuse service or terminate ongoing service at any time if fraud or scam attempts are suspected or confirmed.
Legal action:
We will cooperate fully with law enforcement and take all necessary legal steps against individuals engaging in fraudulent or scam activities.
Monthly updates to websites and booking apps
Our websites and booking applications are updated on a monthly basis to enhance performance
add new features and ensure security. We will notify customers of these updates and any potential service interruptions by posting announcements on are official Facebook page. We encourage users to check our Facebook
Page regularly to stay informed about the lates updates and important information. To join you will be sent a request.
Client responsibilities and no-show policy
Clients are required to confirm their appointment when the receive a call or text or email. hours prior to service date if cleaner arrives at the property at the schedule time and no one is there to open the door or text or calls and the appointment has not been confirmed in advanced; the client will be charged a $50 no-show fee.
Clients must provide access to the property at the schedule time
Clients should inform us of any specific cleaning instructions or areas to avoid.
We are not responsible for and damages to items that are not properly secured or disclosed.
Please make sure pets are secure before cleaning service starts.
Share detailed information about the dog's behavior, temperament, and any medical conditions.
Inform the walker of any allergies, fears or triggers the dog might have.
Update the walker on resent changes in the dog's health or routine.
Make sure the dog is properly harnessed or collard with identification tags.
Ensure that the walking environment is safe and accessible for the dog and walker.
keep dog up to date on vaccinations and flee and/tick prevention to protect dog and walker.
remove hazards or inform walker about potential risk in the area.
Client agrees to properly secure the home prior to leaving the premises. Mandy's house cleaning & dog walking services will re-secure the home to the best of its ability at the end of each visit.
Mandy's house cleaning & dog walking services is not responsible for any damages beyond the control of the dog walker. Satisfaction guarantee If you are not satisfied with our service, please contact us with in [24/48[ hours, and we will address your concerns.
Liability
Mandys house cleaning and dog walking services LLC is fully insured. However, we are not liable for any damages to losses. Restrictions on site access and use. You may not access or use, or attempt to access or use, the Services or Content to take any action that could harm Mandys house cleaning & dog walking services, or any third Party, or interfere with the operation of the Services, nor may you use the Services in a manner that violates any applicable laws, rules or regulations.
Without limiting the foregoing, you agree not to:
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity or the origin of any information you provide. Use any device, software, or routine to interfere or attempt to interfere with the proper functioning of any Service or Content or any activity conducted on any Service or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network. Circumvent, reverse engineer, decipher, decompile, disassemble, decrypt, or otherwise alter or interfere with (or attempt, encourage, or support anyone else’s attempt to engage in such activities) any of the software comprising or in any way making up a part of any Services. Engage in unauthorized spidering, scraping, or harvesting of content or information, or use any other unauthorized automated means to compile information. Obtain or attempt to gain unauthorized access to other computer systems, materials, information, or any services available on or through the Services or Content. Take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure; Upload or otherwise transmit any communication, software, or material that contains a virus, adware, malware, spyware, or ransom- ware, or is otherwise harmful to our users’ computers or systems, or Engage in any other conduct that restricts or inhibits any person from using or enjoying the Services or Content, or that, in our sole and absolute judgment, exposes us or any of our users, affiliates, or any other third party to any liability, damages, or harm of any type. Violations of system or network security and certain other conduct may result in civil or criminal liability to you. We may investigate and work with law enforcement authorities to prosecute users who violate these Terms.
Respectful conduct and safety
The client and household members will treat company staff and contractors with courtesy and respect. The following behaviors are prohibited toward are company staff:
Verbal abuse
Price bulling
Threats
Sexual or discriminatory harassment
Physical aggression and unauthorized recording
Company staff may suspend or terminate services immediately for any instance of prohibited behavior. If service is suspended or terminated for cause, the client will remain responsible for the full service fee and any applicable incident or cancellation charges.
Incident reporting and Immediate Departure
If company staff member perceives a threat to their safety or experience prohibited behavior, they may leave the premises immediately and file an incident report within 24 hours. The company will investigate and may require the client to reimburse damages, replacement cost, and the full services fee for affected booking.
No Retaliation; Account Suspension
Retaliation against the company staff for reporting incidents, including withholding payment or leaving false reviews, is strictly prohibited. The company reserves the right to suspend or terminate clients account without refund for retaliation, harassment or repeated misconduct.
Payment For Disruption
In the event of service interruption or cancellation due to client misconduct, the client agrees to pay a minimum incident fee of 100% of the service fee , plus any additional charges for travel, time, or replacement of damage items.
Recording and privacy
Recording of any company staff must be disclosed in advance and consent obtain. Convert recording is prohibited except where expressly authorized by the company for safety purpose.
Governing law These terms of services shall be governed by and construed accordance with the laws of New Mexico/USA.
Contact information for any questions or concerns regarding these terms of service, please contact us at: