Terms &Conditions
Welcome to Casaus Residential & Estate Cleaning. By accessing our website and booking our services, you agree to follow these Terms of Service.
Online Booking & Deposits: All appointments are booked online through my secure House call pro schedule platform. To secure your appointment, a $50 deposit is required at the time of booking. This deposit will fully be deducted from your final service price. Once a booking is confirmed, clients will receive an official digital estimate. you must review and read and digitally approve the estimate and these terms of service before I'm dispatched to your home. Service will not be performed until all required approvals is completed.
Pricing & Booking Minimum: My rates are structured as customized flat rat packages based on specific time block selected at booking. we enforce a Strick flat rate package for all property visits. If property requires extra care, deep cleaning, or has a unique layout that extends beyond the initial time block, an additional flat rate time block must be utilized . PLEAS NOTE THAT ALL FINAL RATES ARE ALL INCLUSIVE OF NEW MEXICO GROSS RECEIPTS TAX (GRT) AND ALL PRICES ARE FINAL.
Home Access & Entry: By booking my services you grant me permission to access the home at the schedule time. If you will not be present during appointment, you must provide a reliable means of entrance such as a garage code lock box or key handoff. PLEASE NOT THAT CASAUS RESIDENTAL & CLEANING IS STRICTLY NOT RESPNSIBLE FOR THE SECURITY OF LOSS OF ANY KEYS LEFT UNATTENDED UNDER MATTS, FLOWERPOTS OR OTHER OUTDOOR HIDING SPOTS
Condition of the home: Clients are expected to provide a safe and workable environment. This includes having running water electricity and working climate control. if home is found to have hazardous conditions (such as severe biohazards hoarding mold or active pest infestations or if the property baseline requires significantly more labor the estimate due to excessive buildup, we reserve the right to adjust the service time, apply additional heavy cleaning fees or cancel the service all together to protect myself.
Wear& Tear Liability Protection: I am not responsible for pre-existing damage, or brakeage due to normal wear and tear encounter during carful cleaning, Clients are reasonable for securing and putting away all valuable, irreplaceable or highly fragile personal items before my arrival. any suspected damages must be reported to me with in 24 hours or completion.
Independent Business Ownership: Please note that Casaus Residential & Estate Cleaning is my own independent company. I operate entirely under my own unique business model standards, and guidelines. My business is not affiiated with nor does not operate the same as other local or corporate cleaning companies.
Pets & Pet Safety: Clients must secure any aggressive or highly anxious pets prior to my arrival to ensure a safe workplace. While I love animals and take absolute care while entering and leaving, I cannot be held responsive for pets escaping the property or for any pet-related accidents. Please disclosed all household pets when booking your appointments
Cancellation, Lock -Out & No-Show Policy: Customer cancellations or rescheduling request 24 hours in advance to avoid fees. Deposits may not be non-refundable for cancelations made outside of this window. If i arrive at the property and cannot gaining access, or if the client does not answer the door with in 20 minutes of my arrival, the appointment will be treated as a no-show and a $50 lock out fee will be charged (or your deposit forfeited) to cover travel and dispatched cost. We reserve the right to modify services or pricing at any time.
Emergency & Weather Policy: We reserve the right to cancel or reschedule service at any time due to unforeseen personal or family emergencies or hazardous weather conditions. we prioritized the safety of our team and will work with you to get your service rescheduled as quickly as possible.
Privacy Support: Your privacy is protected under our standard data policies. For any questions regarding your service or these terms, please contact us directly at (505) 220-2831.
Respectful Conduct & Fraud Prevention: We are committed to providing honest, professional cleaning services, and we expect the same honesty and respect in return. You agree not to use our services or website for any fraudulent, misleading, or illegal activity, and to treat our team with respect. We reserve the right to refuse or stop service, and to cancel future bookings, if we suspect fraud, scams, or abusive, threatening, or harassing behavior.